I was lucky to have an overnight stay in a spa hotel recently. As excited as I was to be going, I did go on my stay thinking ‘this is a bit overpriced’. I was thinking of other hotels that don’t charge as much and as busy as we all are, what else I could and ‘should’ be doing with my time.
When my stay ended, I realized my approach had been all wrong, in-fact I was completely wrong and should have known better, especially when I spend my working day explaining the value of Cashroom. I wasn’t thinking about the value I was getting for the spend.
The staff were welcoming, approachable and made you feel at ease – important when the purpose of the trip is to relax, and you are wandering around for 24 hours in a robe – there was also always someone available if we needed them.
These attributes are similar at Cashroom.
You have a robust team providing the service throughout the week, crucial for timeous payments and varying levels of transaction complexities within your firms accounting – you get the right level of expertise at the right time.
The hotel teams experience was crucial, they were experts in their field of hospitality or therapies – advising treatments for various aches and pains, adjusting treatments or menu items for likes and dislikes and altering their treatments to focus on individual’s needs. Training is a key area when you are part of team Cashroom. Our teams all have access to Cashroom Academy and every member of the teams go through custom built qualifications. A supported team with career development opportunities helps our teams know how much we value them.
The environment.
The purpose was to relax. The expertise that had gone into making sure this place was an environment, where no matter what ticked your box to relax, there was a space catered just for you – numerous relaxation areas, food and drink options, fitness classes, private areas, outdoor and indoor facilities. That selection of activities has come from their expertise and knowledge from their customers of what they want, and they have then delivered. Our mission at Cashroom is to revolutionize legal bookkeeping. At Cashroom we use industry best practice that comes from delivering our service to over 250 law firms of all shapes and sizes. A solo accountant or bookkeeper, or smaller outsourced provider coming into your firm does not have that breadth of expertise or the ability to put industry best practice processes in place. We are always learning from our client’s feedback.
The product.
The hotel was selling quality relaxation. They did this with high standard accommodation, exceptional food and all their products had been selected with expertise. The Cashroom client portal was built by our own development team specifically for attornies and law firm accounting. Our technology team is award winning; we place high value in ensuring our client communication tool is the best, risk free, efficient, and user-friendly product in the industry. The portal integrates with several practice management systems alongside the bank network, our development team are continuously developing and improving to ensure a constant excellent product
I won’t go into the benefits of a night away or a spa day if you can get one, there is countless literature on the benefits of wellness and mental health breaks, but did you realize how much easier you might sleep at night by working with Cashroom? Clients who use our management accounting service receive monthly management accounts allowing them to know exactly how their firm is performing.
Clients who use our accounting service know they are compliant with legal accounting regulations and our processes and client portal minimize risk for firms in multiple ways.
OK, so it wasn’t all perfect. There were little niggles that come from when you expect quality that don’t perhaps live up to expectation however when addressed sensibly and both parties are open then these things can be fixed and moved on from quickly.
So, as I left and settled the bill my tail should have been between my legs – exceptional value and service is worth it, the skills and expertise the team at the hotel brought to me were valued by me. They hold their own value by charging what they do and that should be respected – ultimately it is then on them to deliver.
Do you hold your own value in your business?
We hold value in our accounting professionals at Cashroom which is why we are the best outsourced accounting providers for law firms. We continue to learn from our clients, we continue to remain curious and strive for better ways to do things and we continue to deliver an exceptional and highly valued service.
Get in touch with our team today for a confidential, no obligation chat to discuss how Cashroom could support your firm.
Email: alex.holt@thecashroom.co.uk
Phone: +447817 420 466
